How to – FAQ
How to get your TrustPro QES (Qualified Electronic Signature)
https://sa.trustpro.eu/tpsa/registerRemote?language=en#!
Please use the link on top to start the onboarding process in order to get a TrustPro QES (Qualified Electronic Signature).
At the end of the remote identification process, a qualified eIDAS compliant electronic signature will be activated, which can be used online on the signatureFolder site (you will receive the address at the end of the activation).
Some guidelines for performing onboarding:
1) please use the latest version of Firefox, Chrome or Opera browser to perform onboarding registration
2) keep at hand your ID document (passport or identity card) and the mobile phone you will use for registration
3) check that webcam and microphone are working properly
4) framing of the document: document must be framed in its entirety, shot that frames it completely and clearly it is a necessary condition for identification, the recording time is more than one minute, approx 30 seconds are reserved for framing the identity document, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them.
5) once the online recording has been made, check it in order to make sure there are no issues over video or audio
6) in case you don’t receive emails, check in your spam mail folder
Once the electronic signature is activated, you need to choose between the three Digital Signature options hereunder (BASIC, STANDARD or PROFESSIONAL). Timestamps can in turn be purchased by combining it with digital signatures in order to associate certain and legally valid dates and times with an electronic document, thus making it possible to associate a temporal validation that can be opposed to third parties in all Europe.
Smart onboarding
https://sa.trustpro.eu/tpsa/registerRemote?language=en#!
1) please use the latest version of Firefox, Chrome or Opera browser to perform onboarding registration
2) keep at hand your ID document (passport or identity card) and the mobile phone you will use for registration
3) check that webcam and microphone are working properly
4) framing of the document: document must be framed in its entirety, shot that frames it completely and clearly it is a necessary condition for identification, the recording time is one minute, 30 seconds are reserved for framing the identity document, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them.
5) once the online recording has been made, check it in order to make sure there are no issues over video or audio
6) in case you don’t receive emails, check in your spam mail folder
Framing of the document during the onboarding process
Document must be framed in its entirety, shot that frames ID document completely and clearly it is a necessary condition for identification, the recording time is one minute, more than 30 seconds are reserved to frame the identification document to the fullest, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them.
Tip: at the end of the recording verify that everything is perfectly audible and data of the document clearly readable
Specify all required data
According to eIDAS EU regulation all information asked are mandatory for qualified signature. We will use them only for this purpose, as described in our Privacy policy you can read below.
Incomplete or missing or mismatched data does not allow the correct identification of the applicant and consequently the activation of the electronic signature.
Audio of the recording not audible
Once the online recording has been made, check it back in order to make sure there are no issues over video or audio.
Purchase digital signature
At the TrustPro e-shop you can choose among one of three qualified electronic signature solutions:
- BASIC: Occasional signature usage -> 5 signatures for 30 days
- STANDARD: Normal signature usage -> 100 signatures for 1 year
- PROFESSIONAL: Professional signature usage -> unlimited signatures for 1 year
The solutions are present in the TrustPro e-shop accessible after activation from the personal page using your credentials https://sa.trustpro.eu/tpsa/#!
Once in the personal page click on Purchase
and select one of the three options, BASIC, STANDARD, or PROFESSIONAL
Once the purchase has been made, the OTP (One Time Password) code generation system changes from OTP SMS to OTP Oath Mobile, for the configuration of which refer to the Oath Mobile app paragraph below on this page.
EU web electronic signature validation service
eIDAS compliance verification
If you want to verify eIDAS compliance, ie the validity of digital signatures across Europe, just open the signed document in Adobe Reader and click on the signature and verify the signature properties.
Formats of digital signatures: CAdES (.p7m), PAdES (.pdf), XAdES (.xml)
The signature formats CAdES (files with the extension .p7m), PAdES (files with the extension .pdf), XAdES (files with the extension .xml) are the European signature standards.
Unless a specific signature format is specifically requested, the PAdES signature allows you to sign .pdf documents, keeping their name unchanged, the documents can be opened, read and verified using any software for reading .pdf files such as Adobe Acrobat Reader.
Warning, the PAdES signature can only be used with .pdf documents
The CAdES signature changes the name of the document once signed (for example, the document test.docx, once digitally signed it will be test.docx.p7m); specific software / client is required to view and verify the signature of the signed document. The CAdES signature can be used to sign any type / format of document.
The XAdES format stands for XML Advanced Electronic Signature and is encoded in a readable textual format that complies with the rules of XML (Extensible Markup Language). XAdES allows visualization of the signature content with a simple text editor. The main advantage of XAdES format is that facilitates automatic processing, supporting multiple signing, it is generally used for the signature of electronic invoices to the Public Administration and in the health sector. The XAdES signature option is visible only if the files uploaded to signatureFolder are with the .xml extension.
On signatureFolder it is possible to sign with all three formats CAdES (.p7m), PAdES (.pdf), XAdES (.xml)
How to sign: signatureFolder with SMS OTP and APP OTP
SMS OTP option is available for free trial only
https://signaturefolder.itagile.it/FirmaRemota/sf/
Login into signatureFolder, your cloud digital signature desk
Upload documents, select languages, and familiarize yourself with the 3-point menu …
and select between Pdf, P7m, Xml (only if the document is an xml file) signature formats
Once on the signature page, familiarize yourself with the simple and intuitive options available
choose one of the three signature graphic options, define the size of the signature field and position it by dragging the blue box on the page
Double click to sign and enter the OTP code received (SMS OTP) or generated (APP OTP)
If you want to add timestamps and/or LTV (Long Term Validation) select them (the timestamps must be purchased together or immediately after having purchased one of the digital signature packages https://www.trustpro.eu/purchase-digital-signature/)
Sign
Document signed correctly
Once the document has been signed, you have two options: either download the signed document to your device or go back to the list of signed documents.
Please note that if you return to the list of documents, you are automatically directed to the Signed Documents folder. Clicking on the three dots next to the PDF, P7M and Xml symbols it is possible to perform operations on the single document.
In Settings you can upload up to 3 graphic symbols of your signature in jpg or png format.
oathMobile app
By purchasing one of the two STANDARD or PROFESSIONAL qualified electronic signature options, the OTP code will be generated through the oathMobile app to be downloaded from online stores.
Once the purchase is completed, you will receive the confirmation email “Electronic signature purchase” containing the QR code attached for the configuration of the oathMobile service for the generation of OTP codes.
Token activation
Once setup is complete, generate the OTP and enter the 6-digit code in the 6 boxes of the Enter OTP Code and Confirm window below.
In the event of an “Invalid OTP” message, proceed with the synchronization of the app by clicking on the button next to that Generate OTP.
Cell phone change
In case of mobile phone change or reset, it is necessary to contact Support https://www.trustpro.eu/support/ by opening a ticket and request the sending via email of a new QR Code for the reconfiguration of the numeric OTP (One Time Password) generation service on the oathMobile app.
Token activation
Timestamp: date and time attestation for digital document
By purchasing one of the BASIC, STANDARD or PROFESSIONAL qualified electronic signature options, timestamps can in turn be purchased by combining it with digital signatures in order to associate certain and legally valid dates and times with an electronic document, thus making it possible to associate a temporal validation that can be opposed to third parties in all Europe.
To associate the timestamp with the signed document, select in signatureFolder the Add timestamp field when signing document.
PDF signature
P7m signature
Checking signature properties in Adobe Reader Validity summary reports the time stamp information relating to the time and date of signature of the document.
I have not received any email from TrustPro - Check spam folder first
If you use MS Outlook and if you have not received emails from TrustPro, in particular from the TrustPro onboarding address onboarding@trustpro.eu or noreply@trustpro.eu, we suggest you to check your spam folder, not only within MS Oulook but also on Webmail. To access Webmail the address should be of this type: http(s): //webmail.mywebsite.com/ where once logged in you can check the spam folder.
Below is a Roundcube Webmail screenshot with the indication of the spam folder and the email placed in spam
For further clarifications we suggest the tutorial Checking Webmail to Clear out Spam
Password recovery
If you no longer remember your password, you can recover it by selecting the “forgotten password” function on the login page https://sa.trustpro.eu/tpsa/login#!
or directly at the following link https://sa.trustpro.eu/tpsa/recoveryPassword#! you can choose to recover it through the PUK code received in the activation end email or via a temporary code sent by email.
The temporary verification code is sent after you have pressed the forward button as shown in the image.
The PUK code must be entered in the appropriate field once clicked on the Next button – With PUK.
Certificate Revocation/Suspension
https://sa.trustpro.eu/tpsa/revoke?language=en
The page provides certificate revocation/suspension service.
It can be used also for service withdraw within 15 days from its activation.