How to – FAQ

https://sa.trustpro.eu/tpsa/registerRemote?language=en#!

1) please use the latest version of Firefox, Chrome or Opera browser to perform onboarding registration

2) keep at hand your ID document (passport or identity card) and the mobile phone you will use for registration

3) check that webcam and microphone are working properly

4) framing of the document: document must be framed in its entirety, shot that frames it completely and clearly it is a necessary condition for identification, the recording time is one minute, 30 seconds are reserved for framing the identity document, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them.

5) once the online recording has been made, check it in order to make sure there are no issues over video or audio 

6) in case you don’t receive emails, check in your spam mail folder

Document must be framed in its entirety, shot that frames ID document completely and clearly it is a necessary condition for identification, the recording time is one minute, more than 30 seconds are reserved to frame the identification document to the fullest, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them. 

Tip: at the end of the recording verify that everything is perfectly audible and data of the document clearly readable

According to eIDAS EU regulation all information asked are mandatory for qualified signature. We will use them only for this purpose, as described in our Privacy policy you can read below. 

Incomplete or missing or mismatched data does not allow the correct identification of the applicant and consequently the activation of the electronic signature.

Once the online recording has been made, check it back in order to make sure there are no issues over video or audio.

At the TrustPro e-shop you can choose among one of three qualified electronic signature solutions:

• BASIC: Occasional signature usage -> 5 signatures for 30 days
• STANDARD: Normal signature usage -> 100 signatures for 1 year
• PROFESSIONAL: Professional signature usage -> unlimited signatures for 1 year

The solutions are present in the TrustPro e-shop accessible after activation from the personal page using your credentials https://sa.trustpro.eu/tpsa/#!

Once in the personal page click on Purchase

and select one of the three options, BASIC, STANDARD, or PROFESSIONAL

Once the purchase has been made, the OTP (One Time Password) code generation system changes from OTP SMS to OTP Oath Mobile, for the configuration of which refer to the Oath Mobile app paragraph below on this page.

https://ec.europa.eu/cefdigital/DSS/webapp-demo/home

If you want to verify eIDAS compliance, ie the validity of digital signatures across Europe, just open the signed document in Adobe Reader and click on the signature and verify the signature properties.

The signature formats CAdES (files with the extension .p7m), PAdES (files with the extension .pdf), XAdES (files with the extension .xml) are the European signature standards.

Unless a specific signature format is specifically requested, the PAdES signature allows you to sign .pdf documents, keeping their name unchanged, the documents can be opened, read and verified using any software for reading .pdf files such as Adobe Acrobat Reader.

Warning, the PAdES signature can only be used with .pdf documents

The CAdES signature changes the name of the document once signed (for example, the document test.docx, once digitally signed it will be test.docx.p7m); specific software / client is required to view and verify the signature of the signed document. The CAdES signature can be used to sign any type / format of document.

The XAdES format stands for XML Advanced Electronic Signature and is encoded in a readable textual format that complies with the rules of XML (Extensible Markup Language). XAdES allows visualization of the signature content with a simple text editor. The main advantage of XAdES format is that facilitates automatic processing, supporting multiple signing, it is generally used for the signature of electronic invoices to the Public Administration and in the health sector. The XAdES signature option is visible only if the files uploaded to signatureFolder are with the .xml extension.

On signatureFolder it is possible to sign with all three formats CAdES (.p7m), PAdES (.pdf), XAdES (.xml)

Option available only for the free trial

https://signaturefolder.itagile.it/FirmaRemota/sf/

Login into signatureFolder web-desk

Upload document …

and select between Pdf, P7m, Xml (only if the document is an xml file) signature formats

sign with one of the 3 graphical option present on the right column. 

When digitally signing the document, the OTP received on signer’s mobile phone, it should be input in the specific bottom field in the right column.

At the end of the signature operation you can either return to the list of documents or Download document

Please note that if you return to the list of documents, you are automatically directed to the Signed Documents folder. Clicking on the three dots next to the PDF, P7M and Xml symbols it is possible to perform operations on the single documents.

In Settings you can upload up to 3 graphic symbols of your signature in jpg or png format.

By purchasing one of the two STANDARD or PROFESSIONAL qualified electronic signature options, the OTP code will be generated through the OathMobile app to be downloaded from online stores.

Once the purchase is completed, you will receive the confirmation email “Electronic signature purchase” containing the QR code attached for the configuration of the OathMobile service for the generation of OTP codes.

Token activation

Once the configuration is complete, once logged in signatureFolder the field for entering the OTP will be marked with the OathMobile brand.

In the event of an “Invalid OTP” message, proceed with the synchronization of the app by clicking on the button next to that Generate OTP.

In case of mobile phone change or reset, it is necessary to contact Support https://www.trustpro.eu/support/ by opening a ticket and request the sending via email of a new QR Code for the reconfiguration of the numeric OTP (One Time Password) generation service on the oathMobile app.

Token activation

By purchasing one of the two STANDARD or PROFESSIONAL qualified electronic signature options, timestamps can in turn be purchased by combining it with digital signatures in order to associate certain and legally valid dates and times with an electronic document, thus making it possible to associate a temporal validation that can be opposed to third parties in all Europe.

To associate the timestamp with the signed document, select in signatureFolder the Add timestamp field when signing document.

PDF signature

P7m signature

Checking signature properties in Adobe Reader Validity summary reports the time stamp information relating to the time and date of signature of the document.

If you use MS Outlook and if you have not received emails from TrustPro, in particular from the TrustPro onboarding address onboarding@trustpro.eu or noreply@trustpro.eu, we suggest you to check your spam folder, not only within MS Oulook but also on Webmail. To access Webmail the address should be of this type: http(s): //webmail.mywebsite.com/ where once logged in you can check the spam folder. 

Below is a Roundcube Webmail screenshot with the indication of the spam folder and the email placed in spam

For further clarifications we suggest the tutorial Checking Webmail to Clear out Spam

https://youtu.be/cHQ6wf6PKpM 

If you no longer remember your password, you can recover it by selecting the “forgotten password” function on the login page https://sa.trustpro.eu/tpsa/login#!

or directly at the following link https://sa.trustpro.eu/tpsa/recoveryPassword#! you can choose to recover it through the PUK code received in the activation end email or via a temporary code sent by email.

The temporary verification code is sent after you have pressed the forward button as shown in the image.

The PUK code must be entered in the appropriate field once clicked on the Next button – With PUK.

https://sa.trustpro.eu/tpsa/revoke?language=en

The page provides certificate revocation/suspension service.
It can be used also for service withdraw within 15 days from its activation.