How to – FAQ

How to get your TrustPro QES (Qualified Electronic Signature)

https://sa.trustpro.eu/tpsa/registerRemote?language=en#!

Please use the link on top to start the onboarding process in order to get a TrustPro QES (Qualified Electronic Signature).

At the end of the remote identification process, a qualified eIDAS compliant electronic signature will be activated, which can be used online on the signatureFolder site (you will receive the address at the end of the activation).

Some guidelines for performing onboarding:

1) please use the latest version of Firefox, Chrome or Opera browser to perform onboarding registration

2) keep at hand your ID document (passport or identity card) and the mobile phone you will use for registration

3) check that webcam and microphone are working properly

4) framing of the document: document must be framed in its entirety, shot that frames it completely and clearly it is a necessary condition for identification, the recording time is more than one minute, approx 30 seconds are reserved for framing the identity document, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them.

5) once the online recording has been made, check it in order to make sure there are no issues over video or audio

6) in case you don’t receive emails, check in your spam mail folder

Once the electronic signature is activated, the profile is set to “trial” with only 3 signatures, then you need to choose between the two profiles hereunder.

Smart onboarding

https://sa.trustpro.eu/tpsa/registerRemote?language=en#!

1) please use the latest version of Firefox, Chrome or Opera browser to perform onboarding registration

2) keep at hand your ID document (passport or identity card) and the mobile phone you will use for registration

3) check that webcam and microphone are working properly

4) framing of the document: document must be framed in its entirety, shot that frames it completely and clearly it is a necessary condition for identification, the recording time is one minute, 30 seconds are reserved for framing the identity document, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them.

5) once the online recording has been made, check it in order to make sure there are no issues over video or audio 

6) in case you don’t receive emails, check in your spam mail folder

Framing of the document during the onboarding process

Document must be framed in its entirety, shot that frames ID document completely and clearly it is a necessary condition for identification, the recording time is one minute, more than 30 seconds are reserved to frame the identification document to the fullest, so do not rush into framing the document. When you show the document to the webcam, check that the data inside it can be clearly read by the TrustPro RAO (Registration Authority Officer) who will check them. 

Tip: at the end of the recording verify that everything is perfectly audible and data of the document clearly readable

Specify all required data

According to eIDAS EU regulation all information asked are mandatory for qualified signature. We will use them only for this purpose, as described in our Privacy policy you can read below. 

Incomplete or missing or mismatched data does not allow the correct identification of the applicant and consequently the activation of the electronic signature.

Audio of the recording not audible

Once the online recording has been made, check it back in order to make sure there are no issues over video or audio.

EU web electronic signature validation service

eIDAS compliance verification

If you want to verify eIDAS compliance, ie the validity of digital signatures across Europe, just open the signed document in Adobe Reader and click on the signature and verify the signature properties.

How to sign: signatureFolder with SMS OTP

https://signaturefolder.itagile.it/FirmaRemota/sf/

Login into signatureFolder web-desk

Upload document …

and select between Pdf or P7m signature format 

sign with one of the 3 graphical option present on the right column. 

When digitally signing the document, the OTP received on signer’s mobile phone, it should be input in the specific bottom field in the right column.

At the end of the signature operation you can either return to the list of documents or Download document

Please note that if you return to the list of documents, you are automatically directed to the Signed Documents folder. Clicking on the three dots next to the PDF and P7M symbols it is possible to perform operations on the single documents.

In Settings you can upload up to 3 graphic symbols of your signature in jpg or png format.

I have not received any email from TrustPro - Check spam folder first

If you use MS Outlook and if you have not received emails from TrustPro, in particular from the TrustPro onboarding address onboarding@trustpro.eu or noreply@trustpro.eu, we suggest you to check your spam folder, not only within MS Oulook but also on Webmail. To access Webmail the address should be of this type: http(s): //webmail.mywebsite.com/ where once logged in you can check the spam folder. 

Below is a Roundcube Webmail screenshot with the indication of the spam folder and the email placed in spam

For further clarifications we suggest the tutorial Checking Webmail to Clear out Spam

https://youtu.be/cHQ6wf6PKpM