eSeal fasTrack – FAQ

Is TrustPro QTSP an EU Qualified Trust Service Provider


TrustPro is an EU Qualified Trust Service Provider providing Qualified Electronic Signature and Qualified e-Seal valid across Europe.

How do I know if a company is a truly qualified Trust Service Provider?
Qualified Trust Services Provider in Europe are listed in national ‘trusted lists’ in all European Union.

Those lists can be accessed through the Trusted List Browser, an online tool provided by the European Commission to ease the process of finding trust services. 

Does TrustPro Qualified e-Seal work with EPREL?


Is TrustPro Qualified e-Seal useful only once for your EPREL organization verification?

No, you need to use it again whatever change is made in your organization.

If the organisation is “Verified” and in the future it changes any data from “General information” (i.e. organisation name, address, etc.), that supplier will become “Unverified” and will have to run the verification process again providing a new seal that matches the new details; all its already Published models will remain visible in Public site searches, but new registrations will not appear in searches until the further verification is passed again.

From Team EPREL in WIKI


Is TrustPro Qualified e-Seal usable only for EPREL?

No, you can use it wherever the use of a qualified electronic seal is required.

Do I need to buy e-Seal from my National Qualified Trust Service Provider?


Buying locally? No need, with EU eIDAS Regulation interoperability

Article 35

Legal effects of electronic seals

1.   An electronic seal shall not be denied legal effect and admissibility as evidence in legal proceedings solely on the grounds that it is in an electronic form or that it does not meet the requirements for qualified electronic seals.

2.   A qualified electronic seal shall enjoy the presumption of integrity of the data and of correctness of the origin of that data to which the qualified electronic seal is linked.

3.   A qualified electronic seal based on a qualified certificate issued in one Member State shall be recognised as a qualified electronic seal in all other Member States.

How can I request it?

You need to identify yourself.

With the link received via email after the purchase, proceed with the smartOnboarding.

smartOnboarding is a process that involves the identification of the natural person and the organization for which the electronic seal will be issued.

The Qualified Electronic Seal can only be requested by one of these profiles.

  • delegated person by the company for electronic seal request
  • a delegated person from the legal representative of the company
  • legal representative of the company

Do not proceed if you are not one of these profiles and you do not have the documents that prove it.

How long it takes to get the Qualified e-Seal after the request has been sent?

Once the request has been verified, if everything is in order, the authorization can take place on the same day as the request

Once the request has been authorized, the applicant will receive an email to complete the activation.

Requests are accepted any time and are processed in business hours:

Monday-Friday: 9:30am – 6:30pm GMT
Saturday and Sunday: closed

Do I need a smart card or else to start using TrustPro Qualified e-Seal?


Our eSeal is provided as a cloud service (multiSign cloud). Use a browser, load your document and seal it. It’s easy.

The TrustPro QTSP e-Seal is remote, uses a two-factor authentication system, which does not require a smart card to sign electronic documents.

It is in fact sufficient to use a computer or other device connected to the internet such as a smartphone or tablet, an OTP (One Time Password) generated through the app oathMobile for smartphone / tablet and signatureFolder, the online signature webdesk.

OTPs, as dynamic passwords generated and destroyed within OTP devices, are considered the safest system for accessing IT systems.

Is the e-Seal complicated to use?

Not at all!

1, 2, 3, e-Sealed

1. Upload Document

2. e-Seal document

3. Download document

signatureFolder allows you to sign and seal your documents in a simple and intuitive way on the WEB and on Mobile.

May I use the eSeal also through API?

Yes, if you need to eSeal many documents. API is an additional feature. Ask for it once you got your eSeal.

OathMobile app

By purchasing one of the TrustPro signing solutions, the generation of the OTP (One Time Password) code will take place via the OathMobile app to be downloaded from online stores.

Once the purchase is completed, you will receive the confirmation email containing the QR code attached for the configuration of the OathMobile service for the generation of OTP codes.

Token activation

Once the configuration is complete, once logged in signatureFolder the field for entering the OTP will be marked with the OathMobile brand.

In the event of an “Invalid OTP” message, proceed with the synchronization of the app by clicking on the button next to that Generate OTP.

Cell phone change

In case of mobile phone change or reset, it is necessary to contact Support by opening a ticket and request the sending via email of a new QR Code for the reconfiguration of the numeric OTP (One Time Password) generation service on the oathMobile app.

Token activation

Timestamp: date and time attestation for digital document

By purchasing one of the TrustPro QTSP signing solutions, timestamps can in turn be purchased by combining it with digital signatures in order to associate certain and legally valid dates and times with an electronic document, thus making it possible to associate a temporal validation that can be opposed to third parties in all Europe.

If you have enabled the timestamp option, to associate the timestamp with the signed document, select in signatureFolder the Add timestamp field when signing document.

PDF signature

P7m signature

Checking signature properties in Adobe Reader Validity summary reports the time stamp information relating to the time and date of signature of the document.

Contact us on how to activate the timestamp option

I have not received any email from TrustPro - Check spam folder first

If you use MS Outlook and if you have not received emails from TrustPro, in particular from the TrustPro onboarding address or, we suggest you to check your spam folder, not only within MS Oulook but also on Webmail. To access Webmail the address should be of this type: http(s): // where once logged in you can check the spam folder. 

Below is a Roundcube Webmail screenshot with the indication of the spam folder and the email placed in spam

For further clarifications we suggest the tutorial Checking Webmail to Clear out Spam 

Password recovery

If you no longer remember your password, you can recover it directly at the following link!

You can choose to recover it through the PUK code received in the activation email or via a temporary code sent by email.

The temporary verification code is sent after you have pressed the forward button as shown in the image.

Remember that the UserID is the credential with which you authenticate to the system

The PUK code must be entered in the appropriate field once clicked on the Next button – With PUK.

Certificate Revocation/Suspension

The page provides certificate revocation/suspension service.
It can be used also for service withdraw within 15 days from its activation.